Consultants & Instructors

Alice Wilken is a process and project management advisor for Orion Development Group. She is an expert on focusing improvement efforts on critical customer needs. Ms. Wilken has more than 20 years of experience providing consulting services in quality, project and business process management.

Ms. Wilken has taught project management and process improvement techniques for corporate clients including BAE Systems, BankUnited, Akzo Nobel, Qwest Telecommunications, Wyeth Bio-Pharma, JEA, Colorado Department of Transportation, United States Intelligence Service, Florida Department of Children and Families, the Honolulu Advertiser, Denver Airport Authority, and Texas Department of Insurance.

Prior to becoming a consultant, Ms. Wilken held management positions in Corporate Quality and Logistics Management for MCI. She has served as chair of the Telecommunications Industry Benchmarking Consortium, and conducted internal audits for successful ISO9000 certification efforts. She began her career as a computer programmer and analyst with John Deere.

Ms. Wilken has been certified by ASQ as a Quality Auditor. She holds a B.A. from the University of Northern Iowa and an M.A. in Organizational Management from The George Washington University.